Help Center

Getting started

• Assembly: Attach the handle and accessories until you hear a click. Ensure all connections are secure.
• First use: Plug in, turn on, and let Detect features adjust automatically while you vacuum forward and backward.
• Lift-Away®: Step on the pedal to lift away the pod for stairs, furniture, and above-floor cleaning.

Troubleshooting

• Low suction: Empty the dust cup, check filters, and inspect the hose/nozzle for clogs.
• Brushroll stops: Turn off/unplug, clear debris from the nozzle, and restart.
• Odor: Empty the dust cup, clean filters, and replace/refresh the odor neutralizer cartridge if equipped.

Filters & maintenance

For best performance, empty the dust cup regularly and clean filters when needed. Allow filters to fully dry before reinstalling.

• - Empty dust cup after heavy cleaning sessions.
• - Rinse washable filters with cold water only; no detergents.
• - Check the hose and nozzle periodically for blockages.

Pet hair tips

PowerFins brushroll is designed for strong pet hair pickup with no hair wrap. Use Lift-Away® with pet tools for upholstery and stairs.

• - Vacuum slowly over carpets for deep pickup.
• - Use LED headlights to spot hair along edges.
• - Keep the dust cup from overfilling for steady airflow.